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  Select a question from the list below. My seat numbers are 1 and 3. Are these seats together? I bought a ticket and was given a seat location that read O:ORCH:15:6,12. What does that mean? Are there discounts for students and seniors? If I order online, will a confirmation be emailed to me? Is the Center for the Performing Arts wheelchair accessible? Will I get the best seats if I purchase online? Can I select specific seats? What if I don't want the seats that are offered to me? Is my credit card information secure? Should I have my tickets mailed to me or arrange to pick them up at Will Call? What is Print at Home under Delivery Methods? What if I can't open the Print at Home attachment or my email filters delete the file? When and where do I pick up Will Call tickets? How early should I arrive if I have my tickets in hand already? If I am late will my tickets still be at Ticket Services? Can I make a reservation or put a ticket on hold? My web session just died. What happened? Are there any particular "house rules" that I should be aware of? I need to be able to be contacted in case of an emergency. How would I accomplish this? I have a very small child. Do they need a ticket? My seat numbers are 1 and 3. Are these seats together?Yes. The San Jose Center for the performing arts is continental seating. There is no middle aisle. Seats on the left side of the theater are odd-numbered and seats on the right side are even-numbered. The smaller the seat number, the closer to the center of the row the seat is located.
I bought a ticket and was given a seat location that read O:ORCH:15:6,12. What does that mean?The first piece of information is an abbreviation of the seating level you chose. For example, O is an abbreviation for the Orchestra level or main floor of the theater. B denotes the Balcony or second floor of the theatre. The second piece of information tells you in which section of the seating level your seats are located in more detail. In the above instance, ORCH refers to the Orchestra while BALC refers to the Balcony. 15 is the row, followed by seat numbers 6-12. In the example above, there are four seats in Row 15 in your confirmation. The seats are even numbered so seats 6-12 would include seats 6, 8, 10 and 12.
Are there discounts for students and seniors?We offer senior and youth discounts for selected subscription packages for the 2006/2007 as well as for single tickets on certain productions. These discounts are usually 10% off the regular price. For more information please contact ticket services at 1.888.455.SHOW (7469) or 408.453.7108 during normal business hours (M – F, 9 am to 5 pm).
If I order online, will a confirmation be emailed to me?Yes, you should receive a confirmation via email almost immediately. It is also a good idea to print the confirmation page displayed once your order is complete.
Is the Center for the Performing Arts wheelchair accessible?Yes. The CPA has accessible seating on the Orchestra level. Call 1.888.455.SHOW (7469) or 408.453.7108 for more information or to order accessible seating.
Will I get the best seats if I purchase online? Can I select specific seats?All available seats are on sale via the website, except for a small number of wheelchair accessible seats that are sold only through the ticket services office. The ticket-selling program is designed to display the most desirable ticket locations within the seating section you select. Please directly contact our Ticket Services representatives when you are looking for specific seating locations, have special access needs or are just looking for an aisle seat.
What if I don't want the seats that are offered to me?You may discard unwanted seats by clicking the "Release Tickets" button on the shopping cart page.
Is my credit card information secure?Yes, your credit card information is transmitted securely. When you are entering your credit card information, you should see a padlock icon at the bottom right of your browser window; this icon denotes that the site is secure.
Should I have my tickets mailed to me or arrange to pick them up at Will Call?When time allows, it is best to have tickets mailed to you in order to review them when they arrive. Please plan on at least 7 business days for your tickets to arrive. Be sure to check the day, date and time of performance, as well as the number of tickets. Will Call is a good option when the performance is more imminent. Please allow plenty of time for traffic, parking and a line to pick up will call tickets, as you may not be seated right away if the show has started.
What is Print at Home under Delivery Methods?When you select the Print at Home Option for your tickets an Adobe Acrobat attachment will be sent via email, this will be a separate email sent after the confirmation email. This attachment should be opened and printed on a plain white 8 1/2" by 11" sheet of paper. Once these tickets are printed, it is important to remember to treat this page as you would any other valuable possession. It is important to READ all details on your print at home ticket once it has been printed.
What if I can't open the Print at Home attachment or my email filters delete the file?You can re-access your Print at Home ticket file by returning to the www.amtsj.org website and signing back into your account from the "Buy Tickets Online Now" homepage. After you are logged in to your account, click on the link to "My Account". From there you can select the option to "Re-issue Print at Home Tickets". The attachment will be emailed to you again. Please make sure that your email filters are reset to allow the file to be sent to you.
When and where do I pick up Will Call tickets?Will Call tickets are available one hour before the scheduled time of the performance at the Ticket Service will call booth located in the lobby of the Center for the Performing Arts. Most people pick up Will Call tickets when they arrive for the performance. It is a good idea to arrive at the theatre at least 30 minutes prior to the performance due to the volume of patrons. Please plan to arrive as early as possible as traffic and parking are always unpredictable.
How early should I arrive if I have my tickets in hand already?If you have your tickets in hand, arriving at the Center for the Performing Arts about 20 minutes before the performance gives you time to get to your seat and have time to look at your Program. It also allows ample time to use the restroom facilities that can often be crowded during intermission. Traffic and parking can be unpredictable, so plan to arrive early to assure a relaxed, enjoyable experience.
If I am late will my tickets still be at Ticket Services?Yes, your tickets will be waiting for you. All sales are final, so your tickets cannot be sold to someone else. Performances begin on time. Please note: Late seating is at the discretion of the House Manager and is sometimes not allowed during certain times of the performance.
Can I make a reservation or put a ticket on hold?Reservations are not accepted. All orders must be paid in full in order to receive a seat.
How can I purchase tickets?There are several ways to purchase tickets. Tickets may be purchased through the website, by phone, fax and mail. Click here to order online now. Ordering online and by phone offer the best selection and service. All Internet orders incur a service fee of $3.50-$5.50 per ticket. Phone, mail and fax orders incur a handling fee of $5.00-$7.50 per ticket. In Person ticket purchase service fee is $2.00 per ticket. Please allow 1-2 weeks for mail and fax orders to be processed.
My web session just died. What happened?A session might timeout during peak usage times. If you haven't entered your payment, simply try again. If you entered your credit card number, but did not receive a confirmation number, it's best to email us at tservices@amtsj.org or phone us at 1.888.455.SHOW (7469) or 408.453.7108.
I have never been to the Center for the Performing Arts. Can you describe the layout of the seating sections?The San Jose Center for the Performing Arts is composed of two seating levels that are "Continental" seating. There is no middle aisle. Seats on the left side of the theater are odd-numbered and seats on the right side are even-numbered. The smaller the seat number, the closer to the center of the row the seat is located. The main floor is divided into three price sections. Orchestra A consists of rows 1 – 24 in most center seats of each row. Orchestra B creates a U shape around Orchestra A beginning at row 7 through row 24. It offers seats closer to the stage that are further to the sides or in the center of the last 8 rows of the floor. Orchestra C consists of the most side seats in rows 9-25 of the main floor. The seating is gradually sloped similar to most movie theatres. The balcony is 12 rows that sit over the Orchestra Floor beginning at row 16. It is comprised of two seating sections: Balcony E and Balcony F. Balcony E is made up of the most center seats of rows 2-8. Balcony F circles Balcony E on the sides and last 4 rows. Please note that row 1 of the Balcony is sold as the F section. It is considered obstructed. All seating in the balcony is tiered, entailing a stair between each row. This may afford better visibility over the row ahead. To view a seating chart click here.
Are there any particular "house rules" that I should be aware of?The San Jose Center for the Performing Arts restricts the use of cameras, sound recorders or laser pointers.
I need to be able to be contacted in case of an emergency. How would I accomplish this?We ask that patrons turn off all pagers, watch alarms and cellular shows before the show begins. The San Jose Center for the Performing Arts emergency number is 408.277.4563. Please leave your seat location with the House Manager if you need to be contacted during the performance.
I have a very small child. Do they need a ticket?Every person regardless of age must purchase a ticket. Patrons are discouraged from bring toddlers and infants to any regular performances.
I know I am going to be late to my performance. Will I be seated in my seat location whenever I arrive?Patrons not in their seats at the beginning of the performance, or who leave after the start of the performance will be seated at the discretion of management in available seating or at intermission.
I see that there are two different addresses on your website. What is the
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